00:00:05:15 - 00:00:09:08 Your business plan is ready. Your financing is in place. 00:00:09:11 - 00:00:14:01 Your business is registered with KVK. Next up: finding customers. 00:00:14:04 - 00:00:18:14 It's challenging to find customers, especially in the beginning. Where should you start? 00:00:18:17 - 00:00:21:03 A good website and findability on Google? 00:00:21:06 - 00:00:27:08 Social media? Or a flyer in the letterbox? Consider your customer, your target audience. 00:00:27:11 - 00:00:29:23 What do they need and how do you reach them? 00:00:30:01 - 00:00:33:05 Adjust your communication accordingly. 00:00:33:08 - 00:00:37:14 Build a network, both online and in person at networking events. 00:00:37:17 - 00:00:41:12 Among other things, that's a good place to perfect your pitch. 00:00:41:15 - 00:00:45:08 In a pitch, you explain in just a few sentences what your business does, 00:00:45:11 - 00:00:50:22 and how you can help your customers. How did these entrepreneurs approach this? 00:00:51:00 - 00:00:53:11 We approached brands, approached agencies. 00:00:53:14 - 00:00:56:21 That we liked, that had a beautiful vision, or that we already knew. 00:00:56:24 - 00:00:59:11 We would go by and we just pitched. 00:00:59:14 - 00:01:01:08 We started here, in Heeze. 00:01:01:11 - 00:01:05:07 We noticed very quickly that there were also a lot of customers from the Randstad... 00:01:05:10 - 00:01:08:13 and from central and northern Netherlands who were interested in our products. 00:01:08:16 - 00:01:10:16 That's why we wanted a second showroom. 00:01:10:19 - 00:01:14:22 With the location of showrooms, you manage that geographical spread. 00:01:15:00 - 00:01:18:19 You look at where many people live and where lots of new housing will be developed in the coming years. 00:01:18:22 - 00:01:22:22 Because that is an important indicator for the amount of furniture needed. 00:01:23:00 - 00:01:24:21 These days, everything goes online. 00:01:24:24 - 00:01:28:16 Word of mouth is still the most powerful. 00:01:28:19 - 00:01:31:11 But social media is very important. 00:01:31:14 - 00:01:37:04 That you are visible, that you're easy to find on Google. 00:01:37:07 - 00:01:39:17 That way, you can also attract customers. 00:01:39:20 - 00:01:42:08 Over the past 8 years, our experience is that we've... 00:01:42:11 - 00:01:45:04 benefitted to an incredible degree from the internet. 00:01:45:07 - 00:01:48:13 Word of mouth is still far too slow in this respect. 00:01:48:16 - 00:01:51:16 With that, you often don't reach the people who are also looking for a table. 00:01:51:19 - 00:01:56:04 So you do have to really target online to go and get your sales. 00:01:56:07 - 00:01:58:24 You also have entrepreneurs coming together. 00:01:59:02 - 00:02:01:21 That includes me, from our sector. 00:02:01:24 - 00:02:05:02 And then we get together, once, twice, sometimes 3 times a year. 00:02:05:05 - 00:02:07:17 And we spar about things we encounter. 00:02:07:20 - 00:02:10:19 These past years, we've learned a lot from other entrepreneurs... 00:02:10:22 - 00:02:12:19 who may be much further ahead than us. 00:02:12:22 - 00:02:16:08 If you sit with them for an hour and a half, you learn a lot from that... 00:02:16:11 - 00:02:21:09 and you can easily apply it to your own situation, without it costing money. 00:02:21:12 - 00:02:25:23 Brands invite us to networking drinks, and I do get an invitation every week. 00:02:26:01 - 00:02:28:16 It's very good to keep doing that. -Yes, really good. 00:02:28:19 - 00:02:32:16 And we actually have a lot of contacts. 00:02:32:19 - 00:02:34:23 When they see you, you're back to being top-of-mind. 00:02:35:01 - 00:02:39:07 They also remember what you're from: Oh yes, those girls are doing well... 00:02:39:10 - 00:02:41:06 or they've just written a book. 00:02:41:09 - 00:02:43:20 Then you end up back on the top of the pile. 00:02:43:23 - 00:02:47:19 Yes, really that physical presence. Despite the fact that we're in a digital world. 00:02:47:22 - 00:02:51:07 What I also want to offer as a tip: always go for coffee with someone. 00:02:51:10 - 00:02:56:13 You can get pretty far, and odds are you'll get just that one chance. 00:02:56:16 - 00:02:58:14 And now it is time for action. 00:02:58:17 - 00:03:01:16 Check out tips and tricks on KVK.nl... 00:03:01:19 - 00:03:06:11 about finding customers, marketing, and using social media for your business. 00:03:06:14 - 00:03:09:16 Make sure your website is secure and in order. 00:03:09:19 - 00:03:13:05 Find out which networks are active in your sector and region. 00:03:13:08 - 00:03:14:12 Want to know more? 00:03:14:15 - 00:03:18:21 Visit KVK.nl/en/starting.